All Systems Operational

About This Site

Welcome to the RightScale Status Page. If any status does not align with behavior you are experiencing, please do not hesitate to contact support@rightscale.com or call us toll free +1.866.787.2253 or +1.805.617.0739.

Cloud Management Dashboard   Operational
Cloud Management API 1.5   Operational
Pricing API   Operational
Self-Service   Operational
Optima   Operational
MultiCloud Marketplace   Operational
RightLink Communication   Operational
Alerting System   Operational
Monitoring   Operational
Autoscaling   Operational
Tags   Operational
Repositories   Operational
Documentation Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Window Apr 30, 10:00-11:00 PDT
RightScale Engineering will be performing databases maintenance on Monday April 30 from 10:00am - 11:00am PDT. There will be a 1 hour window during which instance launches and resource detection for clouds located in APAC regions may be unavailable. Running instances in these regions will not be impacted.

If you have any questions or concerns, please do not hesitate to reach out to support@rightscale.com
Posted on Apr 16, 14:02 PDT
Past Incidents
Apr 24, 2018

No incidents reported today.

Apr 23, 2018

No incidents reported.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Resolved - 23:45 PM - We have already identified the issue causing the degradation of Monitoring Service and have fixed it accordingly. We will continue to monitor this service to ensure stability and availability.

If you get a Server that still shows Gap in the Monitoring Graph, please try to restart Collectd service for this and wait a bit to get it restored. If the data on the Graph won't get restored, please feel free to contact RightScale Support any time to get assistance. Thanks.
Apr 18, 00:07 PDT
Investigating - 22:25 PM PST - We are currently investigating the degraded Monitoring Service as captured by our internal monitoring tools. Some Customers may see "NaN Instance not Responding" alerts. If you get one, please ensure that you can login to the Server. If you can login, then that is a false alert please ignore.

We are working our best to resolve this issue ASAP. Thanks.
Apr 17, 22:55 PDT
Apr 16, 2018
Completed - The scheduled maintenance has been completed.
Apr 16, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 16:30 PDT
Scheduled - RightScale Engineering will be performing maintenance on Monday April 16 from 4:30pm - 6:30pm PDT. There will be a 2 hour window during which analytics.rightscale.com along with all pricing information will be unavailable. Some users may also notice 503 errors related to these services. All other parts of the RightScale platform will remain operational and unaffected.

If you have any questions or concerns, please do not hesitate to reach out to support@rightscale.com
Apr 4, 11:58 PDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.