All Systems Operational

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Welcome to the RightScale Status Page. If any status does not align with behavior you are experiencing, please do not hesitate to contact support@rightscale.com or call us toll free +1.866.787.2253 or +1.805.617.0739.

Cloud Management Dashboard Operational
Cloud Management API 1.5 Operational
Pricing API Operational
Self-Service Operational
Cloud Analytics Operational
MultiCloud Marketplace Operational
RightLink Communication Operational
Alerting System Operational
Monitoring Operational
Autoscaling Operational
Tags Operational
Repositories Operational
Documentation Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2017

No incidents reported today.

Jul 21, 2017
Resolved - This incident has been resolved.
Jul 21, 08:40 PDT
Identified - We are sorry to inform you that we have reverted the new security certificate that we deployed to our SSO identity endpoint due to some customers’ Identity Provider software having issues with the new certificate.

The certificate posted on our documentation site, as well as our SAML Service Provider metadata, have been reverted to the prior certificate (expires 2017-08-11) while we perform testing with the problematic software (ADFS and OpenAM) to ensure a smooth transition.

If you have already updated your Identity Provider with the new certificate (expires 2019-08-11), you will need to go through the same steps and update it again with the old certificate. For most customers, no actions were needed; if that was the case for you, then no action is required on your part to revert.

If you have any questions or issues, please contact RightScale Support at support@rightscale.com

We apologize for any inconvenience.
Jul 20, 17:39 PDT
Jul 20, 2017
In order to ensure continuity of service, a new security certificate was deployed to our SSO identity endpoint on the afternoon of July 20, 2017. Although the key remains the same, it has come to our attention that some Identity Providers fail to authenticate until they have been updated with our new public certificate.

Please verify that your identity provider connections to RightScale are still operational, and if not please follow the procedure with your identity provider to update the RightScale public x509 certificate, which can be found at the link below. Alternatively, you can also instruct your identity provider to retrieve our Service Provider (SP) metadata URL again, which should contain the most up-to-date certificate.

http://docs.rightscale.com/platform/saml/login.rightscale.com.pem

If you have any questions or issues, please contact RightScale Support at support@rightscale.com
Jul 20, 14:34 PDT
Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.