Update - Our team continues to monitor and manually intervene to process a significant backlog, compounded by additional incoming data. As part of our efforts to expedite progress, we have implemented measures to streamline the process. Further updates will follow as developments unfold.
Mar 18, 2024 - 18:16 PDT
Update - We are actively monitoring the backlog's progress, which has been proceeding smoothly thus far. We continue to closely monitor the progress and will take additional actions to expedite it as required.
Mar 18, 2024 - 13:48 PDT
Update - We have made progress with the introduction of a new inventory shard, effectively managing both new inventories and the backlog. However, we are still exploring additional steps to expedite processing. Discussions are ongoing to ensure the most effective approach. We will continue to keep you updated.
Mar 18, 2024 - 06:40 PDT
Update - While we are observing a reduction in the inventory backlog, further analysis is ongoing to explore measures to enhance and streamline the processing. Additionally, we suspect that heavy imports over the weekend may have contributed to the backlog. As discussions continue, we are closely monitoring progress and will provide updates accordingly.
Mar 17, 2024 - 16:01 PDT
Update - We are closely monitoring the inventory backlog to identify any obstacles to efficient processing. Simultaneously, we're exploring long-term solutions and alternative approaches to address these challenges effectively. We'll provide further updates as developments unfold.
Mar 17, 2024 - 10:26 PDT
Update - Our technical teams have made further progress. With the implementation of additional measures, our services are now operating optimally, prompting the resumption of halted data processing. Consequently, we have lifted the restriction, allowing the processing of new data over the weekend.
Mar 15, 2024 - 14:37 PDT
Update - Our investigation continues, and we have made substantial progress in addressing challenges with usage data uploads. External factors affecting infrastructure components have been identified, leading to a buildup of usage data. Efforts have been made to resolve this, including clearing backlog files that may have contributed to the issue. However, despite these efforts, usage data levels in our monitoring systems haven't shown any significant decreases.

Our technical team has opted to wait a bit longer before considering removing usage data traffic restrictions implemented earlier. We remain committed to closely collaborating with our partners to monitor and address this issue effectively, providing updates as necessary.

Mar 15, 2024 - 10:56 PDT
Update - Technical teams continue to investigate the root cause and potential solutions - backlog processing is now making progress.
Mar 14, 2024 - 20:21 PDT
Update - Our technical team is still observing a backlog that hasn't decreased as anticipated despite the implemented changes. Investigations are ongoing, and multiple plans have been proposed. We are currently evaluating the most suitable course of action to promptly address the situation.
Mar 14, 2024 - 17:39 PDT
Identified - We have continued to monitor the environment overnight. Our ongoing investigations indicate that the issue stems from a significant volume of usage data files originating from a single source. To address this, our team has effectively isolated the usage data traffic to dedicated servers, ensuring that the remaining servers can handle all incoming traffic without any limitations.
Mar 14, 2024 - 09:48 PDT
Monitoring - Our technical team has identified a significant increase in operations contributing to degraded performance. To mitigate the impact, we have implemented significant enhancements to facilitate faster operations. We are currently monitoring the results.
Our technical team anticipates that the backlog processing may require some time to complete. We will continue to monitor the environment, implement additional enhancements as necessary, and keep you informed of any further developments.

Mar 13, 2024 - 22:53 PDT
Investigating - Incident Description:
We are currently experiencing substantial delays in processing inventory files uploaded to the IT Asset Management platform in the NA region. This delay is impacting multiple organizations, resulting in delayed updates to their inventory records.

Priority: P2

Restoration activity:
Our technical teams are actively involved in evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue promptly.

Mar 13, 2024 - 20:31 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Degraded Performance
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Degraded Performance
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.3 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 20 04:00 PM - March 20 06:00 PM
PDT: March 20 09:00 AM - March 20 11:00 AM
CEST: March 20 05:00 PM - March 20 07:00 PM
AEST: March 21 03:00 AM - March 21 05:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Posted on Mar 18, 2024 - 07:50 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 2024 - 08:06 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.3 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 20 06:00 PM - March 20 08:00 PM
PDT: March 20 11:00 AM - March 20 01:00 PM
CEST: March 20 07:00 PM - March 20 09:00 PM
AEST: March 21 05:00 AM - March 21 07:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Mar 18, 2024 - 07:53 PDT
Flexera will be performing Maintenance on Flexera One - IT Asset Management in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 21 06:00 PM - March 21 08:00 PM
PDT: March 21 11:00 AM - March 21 01:00 PM
CEST: March 21 07:00 PM - March 21 09:00 PM
AEST: March 22 05:00 AM - March 22 07:00 AM

Posted on Mar 18, 2024 - 15:08 PDT
Flexera will be performing maintenance of IT Visibility, Technology Spend, and Technopedia in our US and EU instances. IT Visibility, Technology Spend and Technopedia dashboards will be unavailable during the window below.

PDT: March 23 02:00AM - 05:00AM
CDT: March 23 04:00AM - 07:00AM
CET: March 23 10:00AM - 01:00PM
AEDT: March 23 08:00PM - 11:00PM
UTC: March 23 09:00AM - 12:00PM

Posted on Mar 11, 2024 - 19:24 PDT
Flexera conducts periodic failover tests of the Software Vulnerability Research (SVR) service. We will be performing failover tests on Saturday, March 23rd from 5 AM – 9 AM PDT. The Software Vulnerability Research service may have brief service outage during the following window as the service fails over to a different Availability Zone:

Dates/Times:
CDT: 2024-03-23 07:00 -- 11:00
PDT: 2024-03-23 05:00 -- 09:00
UTC: 2024-03-23 12:00 -- 16:00
AEDT: 2024-03-23 23:00 -- 2024-03-24 03:00

Our SRE Team has a detailed plan to test our automated failover capabilities. If you notice any issues during the failover period or after the activity, please let us know immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.

Posted on Mar 14, 2024 - 14:14 PDT
FlexNet Manager Suite US Login Page
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FlexNet Manager Suite US Beacon Communications
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FlexNet Manager Suite US Inventory Uploads
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FlexNet Manager Suite EU Login Page
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FlexNet Manager Suite EU Beacon Communications
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FlexNet Manager Suite EU Inventory Uploads
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Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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Past Incidents
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 15:03 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.3 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 21 01:00 AM - March 21 03:00 AM
PDT: March 20 06:00 PM - March 20 08:00 PM
CEST: March 21 02:00 AM - March 21 04:00 AM
AEST: March 21 12:00 PM - March 21 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Mar 18, 07:57 PDT
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 8, 13:03 PST
Scheduled - Flexera will be performing maintenance on Flexera One - IT Visibility in the APAC production environment for four hours starting at the time below:

UTC: March 17th, 6:00 AM - March 17th, 3:30 AM
PDT: March 16th, 11:00 PM - March 17th, 3:00 AM
CEST: March 17th, 7:00 AM - March 17th, 11:00 AM
AEST: March 17th, 5:00 PM - March 17th, 9:00 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that ITV data API access might be unavailable briefly.

Mar 8, 12:50 PST
Completed - The scheduled maintenance has been completed.
Mar 17, 15:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: March 15 06:00 AM - March 15 08:00 AM
PDT: March 14 11:00 PM - March 15 01:00 AM
CEST: March 15 07:00 AM - March 15 09:00 AM
AEST: March 15 05:00 PM - March 15 07:00 PM

Mar 13, 15:56 PDT
Completed - The scheduled maintenance has been completed.
Mar 17, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 8, 13:03 PST
Scheduled - Flexera will be performing maintenance on Flexera One - IT Visibility in the NA production environment for four hours starting at the time below:

UTC: March 17th, 5:00 PM - March 17th, 9:00 PM
PDT: March 17th, 10:00 AM - March 17th, 2:00 PM
CEST: March 17th, 6:00 PM - March 17th, 10:00 PM
AEST: March 18th, 4:00 AM - March 18th, 8:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that ITV data API access might be unavailable briefly.

Mar 8, 12:51 PST
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 06:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 8, 13:02 PST
Scheduled - Flexera will be performing maintenance on Flexera One - IT Visibility in the NAM production environment for four hours starting at the time below:

UTC: Mar 16 1:00 PM - Mar 16 5:00 PM
PDT: Mar 16 6:00 AM - Mar 16 10:00 AM
CEST: Mar 16 2:00 PM - Mar 16 6:00 PM
AEST: Mar 17 12:00 AM - Mar 17 4:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that ITV data API access might be unavailable briefly.

Mar 8, 12:48 PST
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 11:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 8, 13:02 PST
Scheduled - Flexera will be performing maintenance on Flexera One - IT Visibility in the EU production environment for four hours starting at the time below:

UTC: Mar 15 6:00 PM - Mar 15 10:00 PM
PDT: Mar 15 11:00 AM - Mar 15 3:00 PM
CEST: Mar 15 7:00 PM - Mar 16 11:00 AM
AEST: Mar 16 5:00 AM - Mar 16 9:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that ITV data API access might be unavailable briefly.

Mar 8, 12:49 PST
Mar 14, 2024
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 20:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 18:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.3 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: March 14 01:00 AM - March 14 03:00 AM
PDT: March 13 06:00 PM - March 13 08:00 PM
CEST: March 14 02:00 AM - March 14 04:00 AM
AEST: March 14 12:00 PM - March 14 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Mar 11, 06:53 PDT
Completed - The scheduled maintenance has been completed.
Mar 13, 13:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.3 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: March 13 06:00 PM - March 13 08:00 PM
PDT: March 13 11:00 AM - March 13 01:00 PM
CEST: March 13 07:00 PM - March 13 09:00 PM
AEST: March 14 05:00 AM - March 14 07:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Mar 11, 06:53 PDT
Completed - The scheduled maintenance has been completed.
Mar 13, 10:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.3 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: March 13 04:00 PM - March 13 06:00 PM
PDT: March 13 09:00 AM - March 13 11:00 AM
CEST: March 13 05:00 PM - March 13 07:00 PM
AEST: March 14 03:00 AM - March 14 05:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Mar 11, 06:52 PDT
Completed - The scheduled maintenance has been completed.
Mar 13, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 06:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2024-03-13 08:00
PDT: 2024-03-13 06:00
UTC: 2024-03-13 13:00
AEDT: 2024-03-14 00:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.

Mar 11, 06:48 PDT
Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 19:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: March 13 02:00 AM - March 13 04:00 AM
PDT: March 12 07:00 PM - March 12 09:00 PM
CEST: March 13 03:00 AM - March 13 05:00 AM
AEST: March 13 01:00 PM - March 13 03:00 PM

Mar 11, 15:32 PDT
Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 PDT
Scheduled - Flexera will be performing maintenance of IT Visibility, Technology Spend, and Technopedia in our APAC instance. IT Visibility, Technology Spend and Technopedia dashboards will be unavailable during the window below.

PDT: March 12 03:00AM - 06:00AM
CDT: March 12 05:00AM - 08:00AM
CET: March 12 11:00AM - 02:00PM
AEDT: March 12 09:00PM - March 13 12:00AM
UTC: March 12 10:00 AM - 01:00 PM

Mar 6, 06:35 PST
Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Resolved - This incident has been resolved.
Mar 8, 17:01 PST
Update - The rollback process in EU Prod has been successfully executed, along with the completion of the full data load. We are currently conducting additional health checks to ensure the restoration of services.
Mar 8, 16:11 PST
Update - We are currently monitoring progress, with the majority of the data processed successfully since our last check. Further updates will be provided as additional developments occur.
Mar 8, 13:54 PST
Monitoring - We are actively monitoring progress and have observed positive outcomes. Currently, a significant portion of the dataset in EU PROD has been restored. Further updates will be provided as we continue to make progress.
Mar 8, 09:55 PST
Update - Our service provider is currently executing a rollback, and our technical teams are closely collaborating with them while actively monitoring the environment.
Mar 8, 08:29 PST
Identified - Our technical teams have established contact with the service provider, who has confirmed a deployment last night that triggered the issue. We are now evaluating the situation and considering potential actions, including a rollback.
Mar 8, 02:30 PST
Investigating - Incident Description: We have received reports of customers experiencing an issue with the accuracy of IT visibility data in the EU region. Consequently, some customers may find inaccuracies in the metrics/data displayed on their dashboards.

Priority: P2

Restoration Activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.

Mar 8, 02:16 PST
Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 20:54 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 19:00 PST
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: March 08 03:00 AM - March 08 05:00 AM
PDT: March 07 07:00 PM - March 07 09:00 PM
CEST: March 08 04:00 AM - March 08 06:00 AM
AEST: March 08 02:00 PM - March 08 04:00 PM

Mar 6, 18:50 PST
Mar 6, 2024
Resolved - This incident has been resolved.
Mar 6, 21:13 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 6, 19:33 PST
Identified - The issue has been identified and a fix is being implemented.
Mar 6, 18:52 PST
Investigating - Incident Description:
Customers attempting to logon to Flexera One in all regions may experience the logon process get stuck in a loop.

Priority: 2

Restoration activity:
Technical teams have been engaged and are currently investigating.

Mar 6, 18:21 PST
Mar 5, 2024
Resolved - Our Service Provider has completed the rollback successfully, restoring normal operations. Our health checks have also confirmed that the affected Dashboards are now accessible. This incident has been resolved.
Mar 5, 05:39 PST
Update - According to the latest update from our service provider, they have considered initiating a rollback and are currently in the process of executing it to restore normal operations
Mar 5, 05:09 PST
Update - We have established contact with the service provider and have been engaged in continuous discussions. They conducted a release this morning, potentially resulting in the ongoing problem. We are actively collaborating with the service provider to explore more viable solutions, including a rollback, to restore services as quickly as possible.
Mar 5, 04:26 PST
Identified - Incident Description:
Customers are currently unable to view dashboards in the North American Region as a result of a 3rd party service failure.

Priority: 2

Restoration activity:
Technical teams have been engaged and are currently working with the service provider to restore services.

Mar 5, 01:42 PST
Mar 4, 2024

No incidents reported.