Update - Our team is actively monitoring and addressing issues to ensure seamless operations. Today, we encountered a problem with AD imports not occurring as expected in their current platform, prompting us to redirect them temporarily to the appropriate system. However, it's important to note that while new imports will continue as usual, existing imports and any pending ones won't be processed due to this change. Additionally, we are investigating other potential bottlenecks and analyzing traffic fluctuations to identify opportunities for improving our services.
Apr 19, 2024 - 12:49 PDT
Update - Our teams are actively investigating this issue and have observed a consistent reduction in the backlog.
Apr 19, 2024 - 02:52 PDT
Update - We are continuing to investigate this issue.
Apr 18, 2024 - 17:00 PDT
Update - The team has observed a further decrease in the backlog. To accelerate processing, additional scaling efforts have been initiated. We are actively monitoring the progress and taking necessary steps to investigate the root cause and implement long-term measures for sustained stability.
Apr 18, 2024 - 16:59 PDT
Update - The team has implemented measures to increase inventory capacity, aiming to further enhance throughput. Meanwhile, ongoing investigations are focused on identifying the root cause to implement lasting solutions for sustained system stability.
Apr 18, 2024 - 10:12 PDT
Update - Our technical teams are currently investigating this issue and have noted a notable reduction in the backlog. We are closely monitoring the traffic and backlogs while actively seeking avenues to accelerate the resolution process.
Apr 18, 2024 - 02:55 PDT
Update - In our efforts to provide immediate relief, our team implemented several proactive measures such as scaling up resources and segregating traffic. Initially, we observed positive outcomes. However, we are now experiencing a decrease in throughput. Our technical teams are continuing their investigation. We apologize for any inconvenience this issue may have caused.
Apr 17, 2024 - 14:19 PDT
Update - We are currently implementing additional enhancements to improve throughput, and we will conduct evaluations afterward to measure progress. Meanwhile, we are closely monitoring the environment and exploring additional solutions to expedite resolution.
Apr 17, 2024 - 09:14 PDT
Update - Our teams are actively working on isolating the root cause and resolving the issue. We will continue to provide updates as progress is made.
Apr 17, 2024 - 08:31 PDT
Investigating - Incident Description:
We are currently experiencing a delay in processing inventory files (NDI) on US production, impacting all customers. This might cause customers to observe delayed updates of their device inventory records.
Priority: P2
Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible. We sincerely apologize for any inconvenience this may have caused.
Apr 17, 2024 - 00:22 PDT