All Systems Operational

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera will be performing Maintenance on Flexera One - IT Asset Management in all UAT environments which will result in downtime during a portion of the maintenance window below:

only impacted to: IT Asset Management UAT - Beacon Communication endpoint

UTC: March 28 07:00 PM - March 28 09:00 PM
PDT: March 28 12:00 PM - March 28 02:00 PM
CEST: March 28 08:00 PM - March 28 10:00 PM
AEST: March 29 06:00 AM - March 29 08:00 AM

Posted on Mar 27, 2024 - 12:08 PDT
Update - We have moved this maintenance to coming Sunday on 31st March 2024.
Mar 26, 2024 - 21:18 PDT
Update - Added CMP shard3 for maintenance effects
Mar 26, 2024 - 14:05 PDT
Scheduled - Flexera will be performing maintenance on CMP platform shard3 (US3) during below window.

PDT: Mar 30 22:30 PM - Mar 30 23:30 PM
UTC: Mar 31 05:30 AM - Mar 31 06:30 AM
CEST: Mar 31 07:30 AM - Mar 31 08:30 AM
AEST: Mar 31 15:30 PM - Mar 31 16:30 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that there will be delay in creating/updating resources.

Mar 26, 2024 - 10:23 PDT
Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

UTC: Apr 01 10:30 AM - Apr 01 12:30 PM
PDT: Apr 01 03:30 AM - Apr 01 05:30 AM
CEST: Apr 01 12:30 PM - Apr 01 02:30 PM
AEST: Apr 01 09:30 PM - Apr 01 11:30 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Posted on Mar 27, 2024 - 13:58 PDT
Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

UTC: Apr 01 01:30 PM - Apr 01 03:30 PM
PDT: Apr 01 06:30 AM - Apr 01 08:30 AM
CEST: Apr 01 03:30 PM - Apr 01 05:30 PM
AEST: Apr 02 12:30 AM - Apr 02 02:30 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Posted on Mar 27, 2024 - 14:00 PDT
Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

UTC: Apr 01 06:00 PM - Apr 01 08:00 PM
PDT: Apr 01 11:00 AM - Apr 01 01:00 PM
CEST: Apr 01 08:00 PM - Apr 01 10:00 PM
AEST: Apr 02 05:00 AM - Apr 02 07:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Posted on Mar 27, 2024 - 14:03 PDT
Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.3 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: April 02 01:00 AM - April 02 03:00 AM
PDT: April 01 06:00 PM - April 01 08:00 PM
CEST: April 02 03:00 AM - April 02 05:00 AM
AEST: April 02 12:00 PM - April 02 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Posted on Mar 25, 2024 - 15:31 PDT
Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

UTC: Apr 02 10:30 AM - Apr 02 12:30 PM
PDT: Apr 02 03:30 AM - Apr 02 05:30 AM
CEST: Apr 02 12:30 PM - Apr 02 02:30 PM
AEST: Apr 02 09:30 PM - Apr 02 11:30 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Posted on Mar 27, 2024 - 13:59 PDT
Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

UTC: Apr 02 01:30 PM - Apr 02 03:30 PM
PDT: Apr 02 06:30 AM - Apr 02 08:30 AM
CEST: Apr 02 03:30 PM - Apr 02 05:30 PM
AEST: Apr 03 12:30 AM - Apr 03 02:30 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Posted on Mar 27, 2024 - 14:01 PDT
Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

UTC: Apr 02 06:00 PM - Apr 02 08:00 PM
PDT: Apr 02 11:00 AM - Apr 02 01:00 PM
CEST: Apr 02 08:00 PM - Apr 02 10:00 PM
AEST: Apr 03 05:00 AM - Apr 03 07:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Posted on Mar 27, 2024 - 14:04 PDT
Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

UTC: Apr 03 10:30 AM - Apr 03 12:30 PM
PDT: Apr 03 03:30 AM - Apr 03 05:30 AM
CEST: Apr 03 12:30 PM - Apr 03 02:30 PM
AEST: Apr 03 09:30 PM - Apr 03 11:30 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Posted on Mar 27, 2024 - 13:59 PDT
Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

UTC: Apr 03 01:30 PM - Apr 03 03:30 PM
PDT: Apr 03 06:30 AM - Apr 03 08:30 AM
CEST: Apr 03 03:30 PM - Apr 03 05:30 PM
AEST: Apr 04 12:30 AM - Apr 04 02:30 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Posted on Mar 27, 2024 - 14:01 PDT
Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

UTC: Apr 03 06:00 PM - Apr 03 08:00 PM
PDT: Apr 03 11:00 AM - Apr 03 01:00 PM
CEST: Apr 03 08:00 PM - Apr 03 10:00 PM
AEST: Apr 04 05:00 AM - Apr 04 07:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Posted on Mar 27, 2024 - 14:04 PDT
FlexNet Manager Suite US Login Page
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FlexNet Manager Suite US Beacon Communications
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FlexNet Manager Suite US Inventory Uploads
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FlexNet Manager Suite EU Login Page
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FlexNet Manager Suite EU Beacon Communications
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FlexNet Manager Suite EU Inventory Uploads
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Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

UTC: Mar 27 01:30 PM - Mar 27 03:30 PM
PDT: Mar 27 06:30 AM - Mar 27 08:30 AM
CEST: Mar 27 02:30 PM - Mar 27 04:30 PM
AEST: Mar 28 12:30 AM - Mar 28 02:30 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Mar 20, 13:11 PDT
Resolved - This incident has been resolved.
Mar 27, 08:11 PDT
Update - The NDI backlog is currently at satisfactory levels. However, we are closely monitoring the situation to ensure seamless processing.
Mar 26, 09:36 PDT
Update - We are continuing to observe a reduction in the backlog, reflecting ongoing improvements in the system. We are continuing to monitor the progress closely.
Mar 25, 19:33 PDT
Update - The NDI backlog has seen a notable reduction over the weekend, attributed to the recent server isolation initiatives. The technical teams are closely monitoring for further progress.
Mar 25, 07:39 PDT
Update - We are actively implementing measures to expedite processing, including segregating UsageData uploads onto dedicated servers to enhance efficiency.

As a result of these adjustments, our team has observed significant progress, with a further reduction in the backlog.

Mar 22, 14:17 PDT
Update - We are making progress in resolving inventory backlogs, with recent fixes leading to notable improvements in our backlog management. We will continue to provide updates on our progress.
Mar 21, 11:18 PDT
Monitoring - We have identified instances of backlog rising. To address this, we have implemented a hotfix that includes scaling up server resources. We are closely monitoring the situation for further developments.
Mar 20, 20:18 PDT
Update - We have been continuing to monitor the environment and as a result of the actions implemented, the current processing of inventory indicates improved timeliness, with a reduced gap between the file date and processing time compared to previous instances.
Mar 20, 06:49 PDT
Update - We have observed a recurrence of a notable backlog in UsageData processing. We have taken additional measures, and our team is actively working to address this issue and bring the environment back to its stable state.
Mar 19, 11:19 PDT
Update - Our team continues to monitor and manually intervene to process a significant backlog, compounded by additional incoming data. As part of our efforts to expedite progress, we have implemented measures to streamline the process. Further updates will follow as developments unfold.
Mar 19, 02:18 PDT
Update - Our team continues to monitor and manually intervene to process a significant backlog, compounded by additional incoming data. As part of our efforts to expedite progress, we have implemented measures to streamline the process. Further updates will follow as developments unfold.
Mar 18, 18:16 PDT
Update - We are actively monitoring the backlog's progress, which has been proceeding smoothly thus far. We continue to closely monitor the progress and will take additional actions to expedite it as required.
Mar 18, 13:48 PDT
Update - We have made progress with the introduction of a new inventory shard, effectively managing both new inventories and the backlog. However, we are still exploring additional steps to expedite processing. Discussions are ongoing to ensure the most effective approach. We will continue to keep you updated.
Mar 18, 06:40 PDT
Update - While we are observing a reduction in the inventory backlog, further analysis is ongoing to explore measures to enhance and streamline the processing. Additionally, we suspect that heavy imports over the weekend may have contributed to the backlog. As discussions continue, we are closely monitoring progress and will provide updates accordingly.
Mar 17, 16:01 PDT
Update - We are closely monitoring the inventory backlog to identify any obstacles to efficient processing. Simultaneously, we're exploring long-term solutions and alternative approaches to address these challenges effectively. We'll provide further updates as developments unfold.
Mar 17, 10:26 PDT
Update - Our technical teams have made further progress. With the implementation of additional measures, our services are now operating optimally, prompting the resumption of halted data processing. Consequently, we have lifted the restriction, allowing the processing of new data over the weekend.
Mar 15, 14:37 PDT
Update - Our investigation continues, and we have made substantial progress in addressing challenges with usage data uploads. External factors affecting infrastructure components have been identified, leading to a buildup of usage data. Efforts have been made to resolve this, including clearing backlog files that may have contributed to the issue. However, despite these efforts, usage data levels in our monitoring systems haven't shown any significant decreases.

Our technical team has opted to wait a bit longer before considering removing usage data traffic restrictions implemented earlier. We remain committed to closely collaborating with our partners to monitor and address this issue effectively, providing updates as necessary.

Mar 15, 10:56 PDT
Update - Technical teams continue to investigate the root cause and potential solutions - backlog processing is now making progress.
Mar 14, 20:21 PDT
Update - Our technical team is still observing a backlog that hasn't decreased as anticipated despite the implemented changes. Investigations are ongoing, and multiple plans have been proposed. We are currently evaluating the most suitable course of action to promptly address the situation.
Mar 14, 17:39 PDT
Identified - We have continued to monitor the environment overnight. Our ongoing investigations indicate that the issue stems from a significant volume of usage data files originating from a single source. To address this, our team has effectively isolated the usage data traffic to dedicated servers, ensuring that the remaining servers can handle all incoming traffic without any limitations.
Mar 14, 09:48 PDT
Monitoring - Our technical team has identified a significant increase in operations contributing to degraded performance. To mitigate the impact, we have implemented significant enhancements to facilitate faster operations. We are currently monitoring the results.
Our technical team anticipates that the backlog processing may require some time to complete. We will continue to monitor the environment, implement additional enhancements as necessary, and keep you informed of any further developments.

Mar 13, 22:53 PDT
Investigating - Incident Description:
We are currently experiencing substantial delays in processing inventory files uploaded to the IT Asset Management platform in the NA region. This delay is impacting multiple organizations, resulting in delayed updates to their inventory records.

Priority: P2

Restoration activity:
Our technical teams are actively involved in evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue promptly.

Mar 13, 20:31 PDT
Completed - The scheduled maintenance has been completed.
Mar 27, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 25, 15:12 PDT
Scheduled - Scheduled Maintenance - Software Vulnerability Manager

Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2024-03-27 08:00
PDT: 2024-03-27 06:00
UTC: 2024-03-27 13:00
AEDT: 2024-03-28 00:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.

Mar 27, 06:00 PDT
Completed - The scheduled maintenance has been completed.
Mar 27, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

UTC: Mar 27 10:30 AM - Mar 27 12:30 PM
PDT: Mar 27 03:30 AM - Mar 27 05:30 AM
CEST: Mar 27 11:30 AM - Mar 27 01:30 PM
AEST: Mar 27 09:30 PM - Mar 27 11:30 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Mar 20, 13:09 PDT
Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 11:00 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

UTC: Mar 26 06:00 PM - Mar 26 08:00 PM
PDT: Mar 26 11:00 AM - Mar 26 01:00 PM
CEST: Mar 26 07:00 PM - Mar 26 09:00 PM
AEST: Mar 27 05:00 AM - Mar 27 07:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Mar 20, 13:12 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

UTC: Mar 26 01:30 PM - Mar 26 03:30 PM
PDT: Mar 26 06:30 AM - Mar 26 08:30 AM
CEST: Mar 26 02:30 PM - Mar 26 04:30 PM
AEST: Mar 27 12:30 AM - Mar 27 02:30 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Mar 20, 13:11 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

UTC: Mar 26 10:30 AM - Mar 26 12:30 PM
PDT: Mar 26 03:30 AM - Mar 26 05:30 AM
CEST: Mar 26 11:30 AM - Mar 26 01:30 PM
AEST: Mar 26 09:30 PM - Mar 26 11:30 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Mar 20, 13:09 PDT
Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 11:00 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

UTC: Mar 25 06:00 PM - Mar 25 08:00 PM
PDT: Mar 25 11:00 AM - Mar 25 01:00 PM
CEST: Mar 25 07:00 PM - Mar 25 09:00 PM
AEST: Mar 26 05:00 AM - Mar 26 07:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Mar 20, 13:12 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 09:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 25 04:00 PM - March 25 06:00 PM
PDT: March 25 09:00 AM - March 25 11:00 AM
CEST: March 25 05:00 PM - March 25 07:00 PM
AEST: March 26 03:00 AM - March 26 05:00 AM

Mar 22, 09:34 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:33 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

UTC: Mar 25 01:30 PM - Mar 25 03:30 PM
PDT: Mar 25 06:30 AM - Mar 25 08:30 AM
CEST: Mar 25 02:30 PM - Mar 25 04:30 PM
AEST: Mar 26 12:30 AM - Mar 26 02:30 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Mar 20, 14:34 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

UTC: Mar 25 10:30 AM - Mar 25 12:30 PM
PDT: Mar 25 03:30 AM - Mar 25 05:30 AM
CEST: Mar 25 11:30 AM - Mar 25 01:30 PM
AEST: Mar 25 09:30 PM - Mar 25 11:30 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

Mar 20, 13:08 PDT
Mar 24, 2024

No incidents reported.

Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 05:01 PDT
Scheduled - Flexera conducts periodic failover tests of the Software Vulnerability Research (SVR) service. We will be performing failover tests on Saturday, March 23rd from 5 AM – 9 AM PDT. The Software Vulnerability Research service may have brief service outage during the following window as the service fails over to a different Availability Zone:

Dates/Times:
CDT: 2024-03-23 07:00 -- 11:00
PDT: 2024-03-23 05:00 -- 09:00
UTC: 2024-03-23 12:00 -- 16:00
AEDT: 2024-03-23 23:00 -- 2024-03-24 03:00

Our SRE Team has a detailed plan to test our automated failover capabilities. If you notice any issues during the failover period or after the activity, please let us know immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.

Mar 14, 14:14 PDT
Completed - The scheduled maintenance has been completed.
Mar 23, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:00 PDT
Scheduled - Flexera will be performing maintenance of IT Visibility, Technology Spend, and Technopedia in our US and EU instances. IT Visibility, Technology Spend and Technopedia dashboards will be unavailable during the window below.

PDT: March 23 02:00AM - 05:00AM
CDT: March 23 04:00AM - 07:00AM
CET: March 23 10:00AM - 01:00PM
AEDT: March 23 08:00PM - 11:00PM
UTC: March 23 09:00AM - 12:00PM

Mar 11, 19:24 PDT
Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 10:04 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 11:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 21 06:00 PM - March 21 08:00 PM
PDT: March 21 11:00 AM - March 21 01:00 PM
CEST: March 21 07:00 PM - March 21 09:00 PM
AEST: March 22 05:00 AM - March 22 07:00 AM

Mar 18, 15:08 PDT
Mar 21, 2024
Resolved - This incident has been resolved.
Mar 21, 16:55 PDT
Monitoring - Incident Description: We are currently experiencing delays in task processing following a scheduled change last evening. Users may encounter delays in the processing of tasks submitted during this timeframe. This delay is due to batch server downtime, resulting in a backlog in task processing.

Priority: P2

Restoration Activity: The delay in processing was due to a scheduling issue that occurred during yesterday's evening change. Processing was resumed shortly after, and we anticipate clearing the backlog within the next few hours. We apologize for any inconvenience caused and appreciate your patience as we work to restore normal operations.

Mar 21, 10:26 PDT
Resolved - Incident Description: We encountered an outage affecting our Software Vulnerability Research platform, potentially causing disruptions for some customers attempting to access it during this period

Priority: P1

Impact Start: March 21, 2024, 1:20 PM PST
Impact End: March 21, 2024, 2:55 PM PST

Restoration Activity: Our technical team promptly identified and resolved the issue, successfully restoring the service to its normal state. Additionally, comprehensive health checks have been conducted and have verified the system's stability.

Mar 21, 16:21 PDT
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 12:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 11:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 08:06 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.3 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 20 06:00 PM - March 20 08:00 PM
PDT: March 20 11:00 AM - March 20 01:00 PM
CEST: March 20 07:00 PM - March 20 09:00 PM
AEST: March 21 05:00 AM - March 21 07:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Mar 18, 07:53 PDT
Completed - The scheduled maintenance has been completed.
Mar 20, 10:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.3 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 20 04:00 PM - March 20 06:00 PM
PDT: March 20 09:00 AM - March 20 11:00 AM
CEST: March 20 05:00 PM - March 20 07:00 PM
AEST: March 21 03:00 AM - March 21 05:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Mar 18, 07:50 PDT
Mar 19, 2024
Postmortem - Read details
Mar 26, 19:53 PDT
Resolved - This incident has been resolved.
Mar 19, 14:44 PDT
Update - We are actively working with our service provider to optimize the system and ensure smoother operations. As part of this effort, adjustments are being made to enhance processing capacity, with updates expected soon. We appreciate your patience and understanding as we work towards a resolution.
Mar 19, 07:19 PDT
Monitoring - We've implemented configuration changes and scaled up our infrastructure, resulting in a significant improvement in the situation. Custom actions are currently passing, but some users may experience slowness until the backlog is fully processed. We'll closely monitor the situation and provide updates as we continue to make progress.
Mar 19, 01:10 PDT
Identified - We have identified the potential factors contributing to the strain on our services. Our technical teams are presently investigating solutions to address this issue and implement measures to avoid future incidents.
Mar 18, 23:39 PDT
Investigating - Incident Description:
We are currently experiencing issues that may affect customers' ability to launch Cloud Apps and process custom actions in the NAM region.

Priority: P2

Restoration activity:
Our technical teams are actively involved in evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue promptly.

Mar 18, 21:59 PDT
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 15:03 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.3 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 21 01:00 AM - March 21 03:00 AM
PDT: March 20 06:00 PM - March 20 08:00 PM
CEST: March 21 02:00 AM - March 21 04:00 AM
AEST: March 21 12:00 PM - March 21 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Mar 18, 07:57 PDT
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 8, 13:03 PST
Scheduled - Flexera will be performing maintenance on Flexera One - IT Visibility in the APAC production environment for four hours starting at the time below:

UTC: March 17th, 6:00 AM - March 17th, 3:30 AM
PDT: March 16th, 11:00 PM - March 17th, 3:00 AM
CEST: March 17th, 7:00 AM - March 17th, 11:00 AM
AEST: March 17th, 5:00 PM - March 17th, 9:00 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that ITV data API access might be unavailable briefly.

Mar 8, 12:50 PST
Completed - The scheduled maintenance has been completed.
Mar 17, 15:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: March 15 06:00 AM - March 15 08:00 AM
PDT: March 14 11:00 PM - March 15 01:00 AM
CEST: March 15 07:00 AM - March 15 09:00 AM
AEST: March 15 05:00 PM - March 15 07:00 PM

Mar 13, 15:56 PDT
Completed - The scheduled maintenance has been completed.
Mar 17, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 8, 13:03 PST
Scheduled - Flexera will be performing maintenance on Flexera One - IT Visibility in the NA production environment for four hours starting at the time below:

UTC: March 17th, 5:00 PM - March 17th, 9:00 PM
PDT: March 17th, 10:00 AM - March 17th, 2:00 PM
CEST: March 17th, 6:00 PM - March 17th, 10:00 PM
AEST: March 18th, 4:00 AM - March 18th, 8:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that ITV data API access might be unavailable briefly.

Mar 8, 12:51 PST
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 06:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 8, 13:02 PST
Scheduled - Flexera will be performing maintenance on Flexera One - IT Visibility in the NAM production environment for four hours starting at the time below:

UTC: Mar 16 1:00 PM - Mar 16 5:00 PM
PDT: Mar 16 6:00 AM - Mar 16 10:00 AM
CEST: Mar 16 2:00 PM - Mar 16 6:00 PM
AEST: Mar 17 12:00 AM - Mar 17 4:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that ITV data API access might be unavailable briefly.

Mar 8, 12:48 PST
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 11:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 8, 13:02 PST
Scheduled - Flexera will be performing maintenance on Flexera One - IT Visibility in the EU production environment for four hours starting at the time below:

UTC: Mar 15 6:00 PM - Mar 15 10:00 PM
PDT: Mar 15 11:00 AM - Mar 15 3:00 PM
CEST: Mar 15 7:00 PM - Mar 16 11:00 AM
AEST: Mar 16 5:00 AM - Mar 16 9:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that ITV data API access might be unavailable briefly.

Mar 8, 12:49 PST
Mar 14, 2024