A fix has been implemented for this issue and we are monitoring the results.
Posted 22 days ago. Aug 30, 2018 - 17:02 PDT
We are continuing to work on a fix for this issue.
Posted 22 days ago. Aug 30, 2018 - 16:06 PDT
Some customers on shard 4 may be seeing degraded performance in Self Service and Cloud Workflow. Our team is working on this issue now but please do not hesitate to send any questions to firstname.lastname@example.org