We have implemented measures to scale up the environment, resulting in positive outcomes. We are continuing to monitor the environment for further progress.
Posted Mar 28, 2024 - 19:56 PDT
Update
We are actively implementing various measures, including scaling up efforts, to address the issue and ensure optimal service for our customers.
Posted Mar 28, 2024 - 19:14 PDT
Investigating
Incident Description: Our monitoring systems have identified a service degradation within our SaaS Manager platform, impacting new data availability for customers in the APAC region. While the platform remains accessible, customers may experience instances of stale data being displayed.
Priority: P2
Restoration Activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.
Posted Mar 28, 2024 - 18:17 PDT
This incident affected: Flexera One - IT Asset Management - APAC (IT Asset Management - APAC SaaS Manager).