To swiftly alleviate the situation, we have scaled up the resources and performance appears to have returned to normal levels. However, we are continuing to investigate the root cause of the additional load, which necessitated this scaling up.
Posted Apr 18, 2024 - 16:03 PDT
Investigating
Incident Description: We are currently experiencing service degradation affecting the Flexera One UI in the US region, resulting in slower response times for users. This issue is specific to the US region, with no impact on other regions.
Priority: P2
Restoration Activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.
Posted Apr 18, 2024 - 14:37 PDT
This incident affected: Flexera One - IT Asset Management - North America (IT Asset Management - US Beacon Communication, IT Asset Management - US Inventory Upload, IT Asset Management - US Login Page, IT Asset Management - US Batch Processing System, IT Asset Management - US Business Reporting, IT Asset Management - US SaaS Manager, IT Asset Management - US Restful APIs), Flexera One - IT Visibility - North America (IT Visibility US), Flexera One – APIs – North America (api.flexera.com), and Flexera One - Cloud Management - North America (Cloud Cost Optimization - US, Cloudscape).