Update - Our team continues to monitor and manually intervene to process a significant backlog, compounded by additional incoming data. As part of our efforts to expedite progress, we have implemented measures to streamline the process. Further updates will follow as developments unfold.
Mar 19, 2024 - 02:18 PDT
Update - Our team continues to monitor and manually intervene to process a significant backlog, compounded by additional incoming data. As part of our efforts to expedite progress, we have implemented measures to streamline the process. Further updates will follow as developments unfold.
Mar 18, 2024 - 18:16 PDT
Update - We are actively monitoring the backlog's progress, which has been proceeding smoothly thus far. We continue to closely monitor the progress and will take additional actions to expedite it as required.
Mar 18, 2024 - 13:48 PDT
Update - We have made progress with the introduction of a new inventory shard, effectively managing both new inventories and the backlog. However, we are still exploring additional steps to expedite processing. Discussions are ongoing to ensure the most effective approach. We will continue to keep you updated.
Mar 18, 2024 - 06:40 PDT
Update - While we are observing a reduction in the inventory backlog, further analysis is ongoing to explore measures to enhance and streamline the processing. Additionally, we suspect that heavy imports over the weekend may have contributed to the backlog. As discussions continue, we are closely monitoring progress and will provide updates accordingly.
Mar 17, 2024 - 16:01 PDT
Update - We are closely monitoring the inventory backlog to identify any obstacles to efficient processing. Simultaneously, we're exploring long-term solutions and alternative approaches to address these challenges effectively. We'll provide further updates as developments unfold.
Mar 17, 2024 - 10:26 PDT
Update - Our technical teams have made further progress. With the implementation of additional measures, our services are now operating optimally, prompting the resumption of halted data processing. Consequently, we have lifted the restriction, allowing the processing of new data over the weekend.
Mar 15, 2024 - 14:37 PDT
Update - Our investigation continues, and we have made substantial progress in addressing challenges with usage data uploads. External factors affecting infrastructure components have been identified, leading to a buildup of usage data. Efforts have been made to resolve this, including clearing backlog files that may have contributed to the issue. However, despite these efforts, usage data levels in our monitoring systems haven't shown any significant decreases.
Our technical team has opted to wait a bit longer before considering removing usage data traffic restrictions implemented earlier. We remain committed to closely collaborating with our partners to monitor and address this issue effectively, providing updates as necessary.
Mar 15, 2024 - 10:56 PDT
Update - Technical teams continue to investigate the root cause and potential solutions - backlog processing is now making progress.
Mar 14, 2024 - 20:21 PDT
Update - Our technical team is still observing a backlog that hasn't decreased as anticipated despite the implemented changes. Investigations are ongoing, and multiple plans have been proposed. We are currently evaluating the most suitable course of action to promptly address the situation.
Mar 14, 2024 - 17:39 PDT
Identified - We have continued to monitor the environment overnight. Our ongoing investigations indicate that the issue stems from a significant volume of usage data files originating from a single source. To address this, our team has effectively isolated the usage data traffic to dedicated servers, ensuring that the remaining servers can handle all incoming traffic without any limitations.
Mar 14, 2024 - 09:48 PDT
Monitoring - Our technical team has identified a significant increase in operations contributing to degraded performance. To mitigate the impact, we have implemented significant enhancements to facilitate faster operations. We are currently monitoring the results.
Our technical team anticipates that the backlog processing may require some time to complete. We will continue to monitor the environment, implement additional enhancements as necessary, and keep you informed of any further developments.
Mar 13, 2024 - 22:53 PDT
Investigating - Incident Description:
We are currently experiencing substantial delays in processing inventory files uploaded to the IT Asset Management platform in the NA region. This delay is impacting multiple organizations, resulting in delayed updates to their inventory records.
Priority: P2
Restoration activity:
Our technical teams are actively involved in evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue promptly.
Mar 13, 2024 - 20:31 PDT